Refund Policy
Live Captions for Windows · Effective Date: September 28, 2026
Overview
We want you to be satisfied with Live Captions. You can try the App with 20 free minutes before you pay. This Refund Policy explains when and how you may request a refund for minute packs and subscriptions bought for Live Captions.
14-Day Refund Window
You may request a full refund within 14 days of the original purchase date if the purchased minutes or subscription have not been substantially used. This 14-day window applies to all customers worldwide and is consistent with the consumer protection requirements of the European Union for digital products and services.
Eligibility
To be eligible for a refund:
- The refund must be requested within 14 days of purchase;
- You have not consumed more than 10% of the purchased minutes or subscription period;
- The purchase was made through our official payment processor, Paddle.com Market Ltd.
Subscriptions
For recurring subscriptions, you may cancel at any time. Cancellation stops future renewals but does not automatically refund the current billing period. The 14-day refund window applies to each initial subscription purchase. Renewals are not refundable after the 14-day window of that renewal, except where required by law.
Non-Refundable Items
The following are generally not refundable:
- Minutes already substantially consumed (more than 10%);
- Purchases older than 14 days, unless required by applicable law;
- Purchases made through channels not operated by us (for example, gift codes or third-party resellers — please contact the original seller).
How to Request a Refund
To request a refund, send an email to captions@live-subtitles.com with the following details:
- Your full name as used at purchase;
- The email address used for the order;
- The order or transaction ID (from your receipt);
- The reason for the refund request.
Paddle Purchases
Purchases of Live Captions are processed by Paddle.com Market Ltd (the Merchant of Record), and Paddle handles the actual refund to your payment method. After your refund request is approved, refunds are typically processed within 3–10 business days. The exact timing depends on your bank or card issuer.
Chargebacks
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend the minutes and subscription associated with your installation while the dispute is investigated. We encourage you to contact us first so we can resolve the issue directly.
Statutory Rights
This policy does not affect any statutory rights you may have under the laws of your country of residence, including consumer protection rights that cannot be waived by contract.
Contact
If you have questions about this Refund Policy, contact us at: